Being on ATPCO’s support teams means working until our customers have the best answers, solutions, and support possible. It starts with a phone call, a live chat, or a support request from My ATPCO, any time of day, seven days a week. The inquiry doesn’t end until we have a suitable answer or course of action for you. As one of my customer service colleagues put it, “we are diggers, we are their advocates, and we will help them solve problems.”
How does that translate into action? That depends on each person’s individual needs. We see it in each one of the 1,500 support requests our teams process each month.
Documentation, user guides, and API support are on our site, available anytime when you want to research how things work on your own.
When you need a little more help, ATPCO’s experts have an average of 15+ years experience to give customers a broad industry perspective and a simultaneous focus on detail that is unique and unparalleled.
We recognize companies are becoming leaner. We understand how hard it is, and we’re here to make sure you can stay as efficient as possible. If you need it, our support team is ready to act as an extension of your own team.
If you’re looking to brush up on your skills, we’re introducing new free training sessions every month to support industry recovery. Our product trainers average over 24 years of industry wisdom and can’t wait to share it.
The point is, whatever you need, we’re here for you. Ultimately, your success is our success.
Joanna has been with ATPCO since 1986 and currently is the Director of Customer Service. She has an extensive background in all aspects of Customer Service with oversight of support teams in three offices, Washington, London, and Singapore. Under her leadership, these support teams assist customers in their use of ATPCO’s products and services, including the input of fare and fare-related data into ATPCO systems, resolving problems, and consulting with customers about best practices to efficiently manage their data (or to use ATPCO products).