Blog for the airline industry
Learn. Grow. Together.
Search all articles View all authors
Why is automating airline ticket changes and refunds important?
Why is automating airline ticket changes and refunds important?
By Karin Kron

Automating processes for changing or refunding an airline ticket is a big win for airlines, travel agents, and travelers. Find out why, and how an upcoming change will automate even more transactions.

Joanna Bryant

Joanna Bryant

Joanna has been with ATPCO since 1986 and currently is the Director of Customer Service. She has an extensive background in all aspects of Customer Service with oversight of support teams in three offices, Washington, London, and Singapore.

Under her leadership, these support teams assist customers in their use of ATPCO’s products and services, including:
•The input of fare and fare-related data into ATPCO systems
•Resolving problems
•Consulting with customers about best practices to efficiently manage their data (or to use ATPCO products).

Articles written by Joanna Bryant

Customer support is in your corner

Being on ATPCO’s support team means working hard to ensure customers have the answers to any questions they may have. Learn more how they can help you.

Expert’s vlog, Part 3 of 5: Five ways ATPCO service experts can make things easier for you

How can the world’s airlines and channels find help from ATPCO to cope with today’s situation? Here are some insights from ATPCO.

Last Name
Bryant
First Name
Joanna