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Why is automating airline ticket changes and refunds important?
Why is automating airline ticket changes and refunds important?
By Karin Kron

Automating processes for changing or refunding an airline ticket is a big win for airlines, travel agents, and travelers. Find out why, and how an upcoming change will automate even more transactions.

Marcos Alsina de Freitas

Marcos Alsina de Freitas

Marcos has been working in the industry for the last 25 years in several positions within the commercial areas of the airline industry within GDSs and ATPCO.

His experience ranges from running the pricing and data distribution department at Transbrasil and working in the pricing platform at Sabre, to teaching all ATPCO products, to running the EMEA & Central Asia Sales and Customer Marketing division, then to developing the retailing activities in the same region.

His current role and focus include transforming offer presentation to unlock true airline retailing, where clear, well-articulated, visually presented offers are made available to passengers wherever they are shopping regardless of the distribution module.

Marcos holds an MBA degree on Information Technology and Management from the University of California UCI, Irvine and FGV.

Articles written by Marcos Alsina de Freitas

Routehappy and SATA Azores Airlines: Redefining the way their customers shop for flights

Routehappy and SATA Azores Airlines: Redefining the way their customers shop for flights

SATA Azores Airlines chose Routehappy to make their unique airfare offers irresistible to their customers.

Routehappy and eSky: Creating an exceptional customer experience

Routehappy and eSky: Creating an exceptional customer experience

eSky is adding Routehappy Content that differentiates product offerings with compelling, targeted, visual information about airline offers and value-added services.

Last Name
Alsina de Freitas
First Name
Marcos