Blog for the airline industry
Learn. Grow. Together.
Search all articles View all authors
Why is automating airline ticket changes and refunds important?
Why is automating airline ticket changes and refunds important?
By Karin Kron

Automating processes for changing or refunding an airline ticket is a big win for airlines, travel agents, and travelers. Find out why, and how an upcoming change will automate even more transactions.

Sam Lau

Sam Lau

Sam has worked with ATPCO for 22 years and in various segments of the industry for the past 34 years.

Before joining ATPCO, he led a strategic business unit for SITA and was responsible for expanding its presence and product portfolios for airline customers in Asia.

He also held regional management positions at Abacus during its formative years, and he was country manager for Air New Zealand in Singapore and commercial sales manager for Singapore Airlines.

Articles written by Sam Lau

Sam Lau

Expert’s vlog, Part 2 of 5: Relaxing restrictions so passengers have more flexibility tomorrow

How can the world’s airlines and channels find help from ATPCO to cope with today’s situation? Here are some insights from ATPCO’s Head of Asia Pacific Sam Lau.

Last Name
Lau
First Name
Sam