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Why is automating airline ticket changes and refunds important?
Why is automating airline ticket changes and refunds important?
By Karin Kron

Automating processes for changing or refunding an airline ticket is a big win for airlines, travel agents, and travelers. Find out why, and how an upcoming change will automate even more transactions.

Tom Gregorson

Tom Gregorson

Chief Strategy Officer

For over 25 years, Tom has been working to develop products that enhance the travel industry.

Throughout his career, he has gained insight and provided leadership through his various roles at airlines and global distribution systems, and with ATPCO since 1996.

In his current role, Tom leads the Strategy organization and is responsible for creating the long-term vision for ATPCO and exploring new business ventures. His focus is on industry standards and effective ecosystem governance, incubation of new concepts like dynamic pricing and tax automation, as well as overseeing R&D and Bridge Labs.

Tom has built a reputation for being a thought leader and implementer of industry solutions in the distribution space.

Articles written by Tom Gregorson

How airline order servicing and settlement works

Behind the scenes: How airline order servicing and settlement works

Airline order servicing and settlement delves into the complicated processes that happen after a ticket is sold.

The growth of dynamic offers (and pricing) requires an industry solution

The growth of dynamic offers (and pricing) requires an industry solution

Accurate airfare data and dynamic offers help airlines create a downstream process with little negative reaction and positive user experience.

Using modern data to tackle old and new challenges

The sense of togetherness is helping us to deal with this pandemic. Now is certainly not the time to be alone.

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Gregorson
First Name
Tom