Automating processes for changing or refunding an airline ticket is a big win for airlines, travel agents, and travelers. Find out why, and how an upcoming change will automate even more transactions.
Joanna Bryant
Joanna has been with ATPCO since 1986 and currently is the Director of Customer Service. She has an extensive background in all aspects of Customer Service with oversight of support teams in three offices, Washington, London, and Singapore.
Under her leadership, these support teams assist customers in their use of ATPCO’s products and services, including:
•The input of fare and fare-related data into ATPCO systems
•Resolving problems
•Consulting with customers about best practices to efficiently manage their data (or to use ATPCO products).
Articles written by Joanna Bryant
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